Yesterday I posted a blog about how SMART blew a presentation to the schools in my district. I contacted a couple of people in my Personal Learning Network (who are SMART certified trainers and DEN alumni to let them know what had happened. One talked to the TN Sale Rep. The other contacted the CEO of SMART.
Literally, within a matter of hours the wheels were turning at SMART Technologies. They did not make any excuses. They just admitted that they had brought the wrong equipment and, perhaps, the wrong people to the table. But they didn’t stop there.
SMART contacted my district office and asked if they could have a second chance at the presentation. This time they would bring in all of the right equipment andthe right person to show it. The district contact agreed to let them come back next week. But they didn’t stop there.
The Regional Sales Manager contacted me by email and by phone. We spent nearly thirty minutes together talking about the things that went wrong with the presentation, and what they could do to make things really click next time. Again, there were no excuses. Just a commitment to do things the way SMART is known to do them…with total professionalism and perfection.
I would like to thank the two wonderful ladies in my PLN for knowing who to contact to get the ball rolling. I would like to express appreciation to the people at SMART for admitting they got it wrong without throwing blame at anyone. That is absolutely refreshing.
I can’t wait for next Wednesday!